Museum Retail Assistant

Job reference: 002494

Application closing date: 01/07/2024

Salary: G3: £24,463 per annum (pro rata for part time)

Contractual hours: 21 hours per week.

Basis: Part time, permanent.

This is an exciting opportunity for an experienced and highly motivated person to join the museum team. We are looking for a Museum Retail Assistant to work primarily in the museum welcome area and gift shop. Working front of house, you will cover a variety of tasks including operating the till and cashing up, answering email, phone, and on-site queries, assisting with practical building support, and processing bookings and payments. You may also be required to support events across the museum as part of the role. As a Museum Retail Assistant, you will be the face of the Museum of Oxford for the local community and visitors to the city.

This presents a great opportunity for an individual with the relevant skills, who is friendly, flexible and committed to providing the highest standards of customer service.

Main responsibilities:

  • Sale of souvenirs, gifts and retail items, tours, workshops and events.
  • Operate the till and credit card machine ensuring that all transactions are carried out accurately.
  • Count the money taken at the end of the day, reconciling till receipts quickly and accurately.
  • Ensure the shop displays are well stocked and stock is correctly priced.
  • Maintain the good appearance of the shop ensuring that it is always clean, tidy, well merchandised, and that the displays are attractive.
  • Assist with stocktaking as required.
  • Maximise sales and donations through proactive selling and excellent product knowledge.
  • Assist with general shop and box office admin duties.
  • Support and promote museum events.
  • Act as point of contact for Museum volunteers.
  • Deal with enquiries in person, over the phone and by email in a knowledgeable and professional manner.
  • Assist with opening and closing of museum spaces and set up for events.
  • Act as ‘duty manager’ as required ensuring the galleries, shop and all other spaces are fully operational.
  • The post-holder may also be required to provide cover for holiday, busy periods, special events and occasional sickness as necessary.

For a full role description and to apply, please click the button below. Please note that applications close at midnight on the date specified. For an informal discussion about the role, please contact Vanessa Lea by email at vlea@oxford.gov.uk.

Please read the person specification thoroughly before completing the application form.

The Museum of Oxford is unable to accept speculative CVs and calls from agencies. Any paid internships will be advertised on this page.