Social Media Policy
We use our social media to engage with our amazing community, advertise our new exhibitions and events and encourage our audience to get involved with Museums and heritage. That being said, any opinions expressed by our followers on social media do not reflect the views of the Museum of Oxford, its trustees, employees, volunteers, or affiliates. We kindly ask that our followers and social media community respect the social media guidelines detailed below.
The Museum of Oxford’s social media accounts are regularly monitored Monday to Friday (not including bank holidays) between 9 am and 5 pm. Although we will attempt to monitor and moderate our social media pages within this period, we cannot guarantee we will be able to respond to any posts, messages or comments immediately.
We aim to respond to any enquiries within 48 hours, but we are a small team and it may take us a little bit longer to respond. If you do not receive a response within 3 working days, and cannot find this information elsewhere on our website, please send us an email at firstname.lastname@example.org.
Although we are happy to chat with our social media audience, we ask that they safeguard their personal information. If you comment, post or message us on social media, please do not include any personal or identifying details, for example, email address, phone number or date of birth.
We welcome conversation and debate on our social media pages. However, we expect social media users to be tolerant and respectful of all people. We will remove any posts which contain abusive, offensive, defamatory, discriminatory or unlawful text, images or videos from our social media. We retain the right to hide or remove such offensive comments and block accounts that post them.
Although we are happy to discuss the Museum with our followers, please do not use this as an opportunity to post spam on our social media pages. Off-topic comments or posts may be removed.
We will remove any links, messages, images or text on our social media used to advertise individuals or businesses unless they have been agreed in advance. Users repeatedly posting such content may be blocked.
Accuracy of information
We will attempt to ensure that any information we post on our social media is correct at the time of publishing. Although we may post links to other organisations, we are not responsible for the accuracy of other organisations or businesses. Retweeting does not count as an endorsement.
Please do not post any copyrighted material on our social media pages without permission to do so from the copyright holder. This includes branded text, graphics, images or video.
Where can you find us?
You can find us as @museumofoxford on the following platforms: