Accessibility statement

This accessibility statement applies to Museum of Oxford’s website.

This website is run by Oxford City Council. We are a fully inclusive organisation and want everyone to enjoy our website.

The team behind this website hope that whoever needs to use it, can do so easily. We have tried to make it as accessible as possible. We want everyone who visits our website to feel welcome and find the experience rewarding.

We have created this website following the W3C Web Content Accessibility Guidelines (WCAG), and have designed the site to meet the AA standard.

Using this website

We want as many people as possible to be able to use this website. For example, that means:

  • Every feature can be used when text size is increased by 200%
  • Content reflows to a single column when it’s increased by 400%
  • You can navigate most of the website using just a keyboard
  • You can navigate most of the website using speech recognition software
  • You can use most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

Technical information about this website’s accessibility

Oxford City Council is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

This website was last tested on 12 February 2021 using Silktide, a web accessibility testing platform that is helping us to make our websites accessible to everyone.

How accessible this website is

The website was assessed as 94.5% compliant with the Level AA standard.

But we do know that some parts of this website still aren’t fully accessible:

  • Ensure controls change appearance when they are selected (WCAG AA 2.4.7)
  • Ensure links can be used by screen readers (WCAG A 4.1.2)
  • Mark all navigation as lists (WCAG A 1.3.1)
  • Web applications that this website provides access to aren’t fully accessible

Problems with linked web applications

We use some third party online services and websites to allow customers to interact and transact with us. Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this.

What to do if you can’t access parts of this website

If you need information on this website in a different format please contact us and we’ll consider your request and get back to you in 5 working days.

Email Museum team if you cannot access parts of this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

What we’re doing to improve accessibility

We aim to improve accessibility for everyone.

We are putting monitoring in place to review the accessibility of the site on an ongoing basis. We will use this monitoring to identify and fix any new issues that arise.

We are training our web editors to ensure they are aware of accessibility requirements, and have published internal guidance on how to achieve compliance.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Report any accessibility problems to the Museum team.

This statement was prepared on 12 February 2021. It was last updated on 12 February 2021

Accessibility features


We have ensured that the design of this website is not an obstacle to its usability and readability, and that it will work on a variety of devices with different screen sizes.

We have used a colour palette on the website that ensures for good contrast.

We have made every effort to ensure this web site is easily readable using ‘plain English’ by removing jargon and using more simple language. We have also split longer pages into different sections to make them easier to follow.

Change the text size, colours and fonts

You can use your browser to change text size for this website.

  • Internet Explorer: Select the “View” menu, then “Text size”
  • Chrome: Select the “More” menu in the top right, next to ‘Zoom’ choose the zoom options that you want
  • Firefox: Select the “View” menu, then “Zoom” or “Zoom text only”
  • Safari: Select the “View” menu, then “Make text bigger” or “Make text smaller”
  • Opera: Select the “View” menu, then “Zoom”

Accessibility at the Museum

We want everyone to be able to enjoy our exhibitions and events, and we will be taking every measure to ensure that we are as open and accessible to as many people as possible.

Quieter times 

Please note, quieter times will vary. If you have any queries or concerns please get in touch with the museum team via email or phone. Contact information is provided at the bottom of this page.

  • The Museum can sometimes be crowded and noisy
  • The quietest times to visit the Museum are at 10am when the Museum is opened and late afternoon between 3-5pm
  • The middle of the day is usually the busiest time in the Museum & Town Hall
  • Our busiest times are at weekends, during UK school holidays, UK bank holidays, Christmas and the New Year
  • The quietest time of the year tends to be November and early December

Assistance during your visit

If you need assistance during your visit, staff members will be able to help you:

  • Volunteers and staff wear lanyards with their names on them and carry a yellow walkie-talkie
  • You can also ask for assistance at the Gift Shop or at the Town Hall reception


It’s unlikely that an alarm will sound during your visit. If one does, please don’t worry – just follow any instructions you are given by members of staff and make your way to the nearest exit.

Guide and assistance animals

  • Guide and assistant  animals – including assistant dogs in training – are welcome at the Museum, as long as they’re working and are wearing their tabards/harness
  • Owners should bring the dog’s Assistance Dogs (UK) identification book (or the appropriate international equivalent) with them
  • Guide and assistant animals must be kept with you at all times

Disabled Parking

There are 3 disabled parking spaces on the High Street (opposite King Edward’s street). There are 90 spaces in total in the city centre.

There is also allocated parking at the Westgate car park, which has 50 Blue Badge bays (approx. 10-15 mins from the Museum) and at the Park & Ride car parks.

Please note that there are no drop-off points outside the Town Hall, where the Museum is situated.

Large print guides

Access to large print versions of labels will be available in the Welcome Area. Please ask at the Gift Shop for a copy.

Accessible toilets

There is a wheelchair accessible toilet on the ground floor of the Town Hall (follow this link for photos and further information)

There is also a wheelchair accessible toilet on the basement floor of the Museum of Oxford, next to the Museum Makers and Learning Studio. There are also gender neutral toilets on the basement floor of MOX.

Wheelchair and disabled access to the Town Hall and Museum of Oxford

Town Hall Access:

The main entrance has 8 steps and a handrail.

The accessible entrance is located at the front left of the venue.

There is a ramped/sloped access at this entrance and an intercom (102cm high). Members of the public must use the intercom to speak to a member of staff so that they can open the second set of doors. There is a third set of doors that open automatically towards you via a push pad which allow you to go down the corridor to reception.

Museum Access:

Inside the Museum  there is a platform lift to access a small level change in the first gallery.

There is also a lift to take visitors down to the Museum Makers  and Learning Studio.